If you are not using your debit card, manual money transfers require a few extra steps.

Internet Banking

Step 1 – Register and create a FADUGU Account and complete all the personal details requested.

Step 2 – Start a New Transfer and choose Internet Banking as payment method

Step 3 – Fill in all the applicable information about how much you wish to transfer as well as where the money must be sent to.

Step 4 – Log into your internet banking and transfer your funds into the relevant Fadugu bank account.

Step 5 – Ensure that the reference you use for your internet banking payment matches the name of the person whose profile the transfer is to be processed under. (e.g. if Joe Soap uploads a transfer under his own profile to send pounds to Australia, but transfers money from a joint account or partner’s account, the reference for the transfer must be his name, “Joe Soap”). If your name is not used as the reference, this may delay your transfer.

Step 6 – Check your email for the confirmation email to confirm that the payment was successful. Internet bank transfers may take up to 3 working days to clear into our account, and we will only be able to process your money transfer once we have cleared funds.

Step 7 – You will receive an email confirmation once the funds clear into our account, after which we will immediately transfer it to the account you specified.